Return and Refund Policy

Last updated: September 23, 2026

We offer a 30-day return period, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with all original tags attached, and in its original packaging.

You must also provide your receipt or other proof of purchase.

To request a return, contact us at support@crownmod.site before sending the item.

If your return is accepted, we will provide instructions explaining how and where to send the package. Items returned without prior authorisation may not be accepted.

Unless the item is defective, damaged, incorrect, or applicable law provides otherwise, the customer is responsible for return-shipping costs.

Any restocking fee, if applicable, will be clearly communicated before the return is completed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it is delivered.

Contact us as soon as possible if an item is defective or damaged, or if you received the wrong item. Include your order number and clear photographs showing the problem so that we can evaluate the issue and make it right.

When we confirm that an item is defective, damaged, or incorrect, CROWNMOD will cover reasonable return-shipping costs and will not charge a restocking fee.

Non-Returnable Items

The following items cannot normally be returned:

• Perishable goods.

• Custom, personalised, or made-to-order products.

• Personal-care or hygiene products once opened or used.

• Hazardous materials, flammable liquids, or gases.

• Gift cards.

Please contact us if you are unsure whether your item is eligible for return.

Sale items may be final sale only where this is clearly stated before purchase and permitted by applicable law.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Exchanges

The fastest way to obtain a different item is to request a return for the item you received. Once the return has been accepted, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If an order is shipped to the European Union, you generally have the right to cancel or return it within 14 days of delivery without providing a reason, subject to applicable legal exceptions.

The item must be unworn or unused, with its tags attached, in its original packaging, and accompanied by proof of purchase.

United Kingdom Customers

If an order is shipped to the United Kingdom, your statutory cancellation, return, refund, and product-quality rights remain unaffected.

Where mandatory consumer law provides greater protection than this policy, the applicable law will apply.

Refunds

We will notify you after receiving and inspecting your return and inform you whether the refund has been approved.

If approved, the refund will be issued automatically to the original payment method within 10 business days.

Your bank, credit-card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at support@crownmod.site.

Contact Us

For questions about returns or refunds, contact:

CROWNMOD
2333 Brickell Ave
Miami, Florida 33129
United States

Email: support@crownmod.site
Phone: +1 754-317-5434
Website: https://thecrownmod.site